This section is deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act, and you and Blue Bee Handyman each agree that this section is intended to satisfy the “writing” requirement of the Federal Arbitration Act.

You and Blue Bee Handyman agree that any claim or dispute at law or equity that has arisen or may arise between us in connection with the Services or any product offered or sold on the Services will be resolved exclusively through confidential, final, and binding arbitration. You are giving up the right to litigate a dispute in court before a judge or jury. However, either party may file suit in court seeking to enjoin infringement, misappropriation, or misuse of its intellectual property rights.

Pre-Arbitration Dispute Resolution: You agree that whenever you have a disagreement with Blue Bee Handyman, you will first send a written notice (a “Demand”) to: Blue Bee Handyman, Inc., c/o [Parent Company if applicable], Attn: Legal Department, [Insert Company Address]. The Demand must seek to resolve only your individual Dispute, be personally signed by you (and not your counsel), and include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree not to take any legal action until after this informal resolution procedure is complete.

Arbitration Procedure: If the disagreement is not resolved, you agree to file a demand for arbitration with the American Arbitration Association (“AAA”). The arbitration will be conducted under its rules and procedures, including the AAA’s Consumer Rules (as applicable), as modified by this Agreement to Arbitrate. The arbitration shall be held in the county in which you reside or at another mutually agreed location. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity.

Class Action Waiver: You and Blue Bee Handyman agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Blue Bee Handyman agree otherwise or the Mass Arbitration provisions are triggered, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. You are giving up the right to commence or participate in class and representative actions.

Mass Arbitration: If 25 or more claimants submit Demands or seek to file demands for arbitration raising similar claims against Blue Bee Handyman, meeting the criteria of Mass Filings set forth in National Arbitration & Mediation’s (“NAM”) Mass Filing Supplemental Dispute Resolution Rules and Procedures, you and Blue Bee Handyman agree that NAM shall administer these claims under NAM’s Mass Filing Rules. This process may involve staged arbitrations and global mediation sessions to resolve claims efficiently. You acknowledge that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute. If your claim is not resolved through the staged process, you and we may separately opt out of arbitration to have your claim heard in court, or the claims will continue in staged individual arbitration proceedings.