Blue Bee Handyman: Privacy Policy

This Privacy Policy was last revised on and is effective as of 7/31/2025.

This Privacy Policy forms part of your legal agreement with Blue Bee Handyman, Inc. (“Blue Bee Handyman,” “we,” “our,” or “us”) and its subsidiaries and its affiliates that operate our company-owned handyman services businesses, and that sell and grant franchises for the operation of certain handyman services businesses licensed with the marks (collectively, “Blue Bee Handyman”, “we”, “our”, or “us”) under Blue Bee Handyman’s Terms of Use, available at TOS. Blue Bee Handyman’s affiliates, including its operating companies and franchises, may also be authorized to use your personal information in the manner described in this Privacy Policy.

Please note: Blue Bee Handyman franchises and operating companies independently may have their own data collection and use practices that are not governed by this Privacy Policy. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting personal information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.

What Does the Privacy Policy Include?

This Policy applies only to information collected through Blue Bee Handyman-Owned websites on which it is posted. It does not apply to third-party platforms, such as websites owned by our franchisees, social media websites, or vendor pages. It also does not apply to information collected through other channels, such as over the phone or in person.

Services are defined as:

Online Services: certain online services provided by us that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them, including online communications through or related to the Online Services. By using the Online Services, you are agreeing to the Terms of Use, which are incorporated by reference.
Offline Services: certain offline services including but not limited to on-site installation, repair, removal, or remodeling of services agreed upon through our Online services, & offline communications through our Customer Care Department in connection with the Online Services.

What Type of Personal Information Do We Collect and How Do We Collect It?

We may collect personal information to deliver the Services you request, to help improve your experience, to support our business functions and in a variety of ways when you interact with Blue Bee Handyman franchises or operating companies and Services. Some of the information we collect may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be non-personally identifiable, such as information collected by cookies.

What Personal Information Do We Collect?

Depending on your use of our Services and how you interact with us, we may collect the following categories of personal information:

• Personal identifiers, such as name, address, telephone number and email address.
• Device information, online identifiers and related information, such as operating system information, type of device, and screen size.
• Internet, application, and network activity information, such as browsing history, clickstream data, search history, and information regarding interactions with a website, application, or advertisement, including other usage data related to your use of any of our Services or other online services, cookies and IP addresses.
• Commercial information such as financial information, credit and debit card numbers (stored with our payment processor) and records of personal property, services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
• Customer records, such as purchase history information, including services you have bought.
• Location information, such as precise and general geolocation information.
• Audio, visual and other sensory information, such as audio and video recordings.
• Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors.
• Sensitive personal information including financial information (held by our payment processors) and precise geolocation.

How Do We Collect Personal Information?

We collect personal information from you or about you in a variety of ways, which may include: directly from you; from advertising networks, internet service providers, data analytics providers, marketing vendors; from your device and other technologies; from Blue Bee Handyman franchises or operating companies, government entities, operating systems and platforms, social networks, data brokers and other external third-party sources.

You actively share personal information with us in various ways when you utilize the Services. For example, you may share personal information when you:

Make payments and purchases: When you make a purchase, or other transaction, with us through the Services or at a franchise location, we and/or our payment processor, as applicable, collect purchase and payment information in order to process your payment, such as your credit card number and applicable billing address. We also maintain records about your past purchases.

Communicate and interact with us or our Services: When you email, call, chat or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications and our responses. We also maintain records of communications and information that you post in chat sessions, forums and in other areas of the Services, as well as on our social media channels when you post a rating, review or other user-generated content on one of our websites or mobile services, participate in a contest, sweepstake, promotion, or survey, or use features of our websites and other personal information you provide to us related to any customer support requests.

Participate in events and make other requests: We also collect personal information related to your participation in our events as well as other requests that you submit to us related to our Services. For example, if you register for or attend an event that we host or sponsor, we may collect personal information related to your registration for and participation in such event. When you fill out a ‘Contact Us’ form, sign up for our mailing lists, or otherwise request information from us, we collect and maintain records of your requests.

You also passively provide personal information via your technical interactions. We may collect technical information when you use the Services. This may include information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, unique identifiers, the address of referring websites, the path you take through our websites, and other information about your visit to our websites.

Some of the features of the Services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone.

We may collect your precise location with your consent including when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest Blue Bee Handyman locations. We may be able to recognize the location of a mobile device in stores where we provide customers free Wi-Fi access or through the use of Bluetooth technology. We use your IP address to derive information regarding your location (such as longitude and latitude) including Google MAPS. If you access or use our Services from a mobile device, we may collect geolocation information from your mobile device, but only with your authorization. Location information is used to assign you to a local Blue Bee Handyman and to customize certain features of the Services, such as the store locator feature, local advertising, and product selection, availability and pricing.

Information from Third-Party Sources:

Social Networks: We may receive personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of the Services and marketing to you, and prevent or detect fraud. When you upload or share a photo, submit a request, submit information, or post other digital content via social media interactions on third-party websites like Facebook, Instagram, Pinterest or X/Twitter, that data may be collected by Blue Bee Handyman in connection with the Services. We may also collect personal information about you from social media platforms and networks if you post content publicly or to our social media account (e.g., by using a hashtag).

Social Network Widgets: Our website may include social media features, such as Instagram, Facebook, X/Twitter, Pinterest and YouTube widgets. These features may collect electronic and other internet activity information, such as your IP address and which page you are visiting on our website or mobile application. These widgets may set a cookie or utilize other tracking technologies to accomplish this.

Advertising Networks: We may collect personal information from our advertising networks about your preferences, interests and trends in order to enhance your experience with our Services.

Blue Bee Handyman Franchises and Operating Companies: We may collect personal information from Blue Bee Handyman franchises and operating companies, particularly when we collaborate in providing the Services to you. We also may collect personal information from Blue Bee Handyman franchises and operating companies in order to provide local offers and promotions that might interest you.

Cookies and Other Technologies

Like many online services, we may collect and store certain personal information automatically whenever you interact with our Services. For example, we may collect your IP address, browser and device information, including operating system, application software, and reference site domain name when you access or use the Services. We also use personal information to derive aggregated information regarding customer traffic patterns and usage. We may use this information in combination with other information we have about you, including personal information.

Blue Bee Handyman uses cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Some cookies and pixel tags permit the Services to function properly.

Managing Cookies: If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. If you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the Blue Bee Handyman websites.

Analytics: Blue Bee Handyman may use cookies and other technologies to implement analytics tools, including, but not limited to, Google Analytics, that help us understand how the Services are performing, how you engage with the Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include IP addresses, and activity on the Services. You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript that is running on websites from sharing information with Google Analytics about visit activity. Please note that this add-on does not prevent data from being sent to the website itself or in other ways to web analytics services.

Session Recording: We may use session recording software, in order to better understand our users’ needs and to optimize the Services and experience.

Interest-Based Advertising: We and our advertising vendors may use online technologies, including cookies and pixel tags, to collect personal information about your online activities over time and across third-party websites and platforms. This personal information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Services and to manage affiliate advertising. To learn more about interest-based advertising and how to manage your preferences, you may visit www.aboutads.info/choices and Youradchoices.com/appchoices. These opt-out mechanisms are browser and device specific, meaning you need to make your choices on each browser and device you use. If you opt out, you will still receive advertisements, but they will not be targeted to your interests.

How Personal Information Is Used for Business Purposes

We use your personal information to provide you Services, such as to fulfill your requests for services or to help us personalize our Services and market to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Examples include:

Providing services and support: To provide and operate our Services, fulfill your requests for Services and provide customer service, communicate with you about your use of the Services, provide troubleshooting and technical support, debug to identify and repair errors that impair existing intended functionality, respond to your inquiries, process your payments, and for similar service and support purposes.
Responding to inquiries: To respond to your questions and consider your requests.
Analytics and improvement: To better understand how users’ access and use the Services, conduct auditing and monitoring of transactions and engagement, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, develop Services and features, and for internal quality control and training purposes.
Customization and personalization: To tailor content we may send or display on the Services, including to offer location customization and personalized help and instructions, and to otherwise personalize your experiences.
Marketing and advertising: For marketing and advertising purposes, such as sending you information about our Services, offers, promotions, newsletters, and other marketing content. We also use personal information to manage, measure and improve our advertising campaigns.
Planning and managing events: For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
Research and surveys: To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
Safety, quality and improvement: To undertake activities to verify or maintain the quality or safety and improve, upgrade, or enhance the Services owned or controlled by us.
Security and protection of rights: To protect you and others, the Services, and our business operations; to help ensure security and integrity and prevent and detect fraud, unauthorized activities and access, and other misuse.
Legal proceedings and obligations: To comply with the law and our legal obligations, to handle legal processes, and related to legal proceedings.
General business and operational support: To conduct business analysis, such as analytics projections or identify areas for operational improvement, to consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.
Other notified purposes: For other lawful purposes that you reasonably expect, are permitted under applicable law and regulation or that we may notify you of from time to time.

Blue Bee Handyman may combine personal information, collected online and offline, including personal information from third party sources. Blue Bee Handyman also may transfer or share your personal information within our corporate family of companies and Blue Bee Handyman franchises for these purposes, as permitted by law.

With Whom Do We Share Your Personal Information Outside of Blue Bee Handyman?

We may share your personal information in the following circumstances:

Blue Bee Handyman Affiliates: Blue Bee Handyman may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.
Blue Bee Handyman Franchises and Operating Companies: Blue Bee Handyman may share personal information with Blue Bee Handyman franchises and operating companies, for example, to facilitate assistance in the resolution of disputes or customer service issues, and enable Blue Bee Handyman franchises to conduct their own marketing activities.
Service Providers: We engage service providers to perform services in connection with the operation of our business, including operation of Services. These companies must adhere to strict confidentiality obligations.
Social Media and Advertising Platforms: We may use social media and advertising platforms, such as Facebook and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. We may share your personal information, such as email addresses or phone numbers (in hashed or unhashed format), with the platform provider, which can match this information to a particular platform user.
Marketing: We may make your personal information, together with information regarding your preferences, activity, purchases, and demographics, available to affiliates, Blue Bee Handyman franchises and operating companies for purposes of conducting marketing activities on behalf of Blue Bee Handyman, the affiliates, Blue Bee Handyman franchises or operating companies, and/or any other service providers.
Personal Information We Share with External Parties: To deliver information about services that may be of interest to you, we may share personal information with other companies, such as advertisers, measurement and analytics providers, advisors and agents, affiliates and subsidiaries, regulators, government entities and law enforcement, internet service providers, operating systems and platforms, advertising networks, data analytics providers, social networks, data brokers, Blue Bee Handyman stores, and others, as required by law.
Deidentified and Aggregated Personal Information: Blue Bee Handyman may share insights that combine aggregated information from many customers in ways that do not directly identify you. We may also share information about how particular individuals use this Site on a de-identified basis (“Individualized Data”), which reflects usage patterns but is not personally identifiable.
Legal Requirements and Protection of Our Company and Others: We may share your personal information when sharing is permitted by law, or we believe sharing will help to protect the safety, property, or rights of Blue Bee Handyman, our customers, our associates, or other persons. Examples include: protecting the health or safety of customers; responding to incidents or crimes committed on Blue Bee Handyman property; identifying and preventing fraud or financial risk; responding to a search warrant or other valid legal inquiry; or disclosing personal information to enforce this Privacy Policy and the Terms of Use, to troubleshoot problems, and resolve disputes.
Sale, Transfer or Reorganization of Business: We reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of Blue Bee Handyman or Blue Bee Handyman affiliates to an entity in the event of a corporate transaction, merger, or liquidation. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
When You Authorize Us: In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.
User-Generated Content (UGC): Any personal information contained in User-Generated Content (e.g., content you post using social networking tools) can be read, collected, or used by others. We may use UGC for advertising campaigns and other promotions, with or without using your name or seeking your consent, so you should have no expectation of privacy with respect to UGC you submit.

SMS/MMS Mobile Messaging

We may offer communications via SMS texts or similar technology (including via automatic telephone dialing equipment), if we received the appropriate consents from you in accordance with applicable law. For example, we may send you text messages to confirm, process and notify you about appointments and other orders you place with us, or for any customer service, account-related purpose or marketing purpose. This SMS Communications Privacy Policy applies in addition to any other Blue Bee Handyman privacy policy that applies to you.

You can cancel the SMS service at any time by replying “STOP” to any text message you have received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

If you are experiencing issues with the messaging program you can reply with the keyword #HELP for more assistance, or you can get help directly at 1-xxx-xxx-xxxx. We may maintain information that you submit to us voluntarily through text messaging and may combine it with other information collected for business improvement.

Mobile opt-in data will not be shared or sold to third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. You may receive several messages per week.

What Steps Are Taken to Keep Personal Information Secure?

We use various security measures to protect personal information that we collect. We take reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use. We will not be responsible for breaches of security beyond our reasonable control.

How Can I Access, Correct and Update Personal Information?

If you need to update or correct certain personal information, please contact your local Blue Bee Handyman franchise or operating company office. We will respond to your request within a reasonable time or within the time limit set out by applicable privacy law, and will use reasonable efforts to comply with your request, as required by applicable law.

Can I Indicate Whether or Not I Want to Receive Promotional Communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. If you indicate you would like to stop receiving promotional emails, you may still receive emails relating to services purchased. You will have an opportunity to indicate your preferences by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or following the “unsubscribe” instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Blue Bee Handyman franchises. To unsubscribe from promotional email communications from a Blue Bee Handyman franchise, please follow the instructions for unsubscribing in the franchise’s email.

We use an opt-in standard for text messages, meaning we will only conduct the activity with your affirmative consent.

What Happens When I Link to or From Another Web Site or Use Social Media or Review Features?

Other Blue Bee Handyman websites, applications and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Blue Bee Handyman website, application, or other digital service that you visit to understand the information collection, use and sharing practices that apply.

Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by Blue Bee Handyman franchises, most of which are independently operated.

Our Services offer you the ability to interact with social media platforms, such as Facebook®, Twitter®, and Instagram, and social commerce networks. Please be advised that services reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Any information you disclose in this manner will be publicly available. We encourage you to read the privacy policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.

What About Contests and Sweepstakes?

When we run a contest or sweepstakes through our Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner’s affidavits and releases. Please note that some state laws require us to post a winners list.

Is Personal Information Collected from Children?

The Services are intended for adults. We do not sell any services requested or ordered through our Services directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not use our Services to submit requests for services. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us. If you are under the age of 13, please do not use this Site.